NeedToBePro LLC agrees to provide services to the client, subject to the following "Terms of Service". NeedToBePro LLC, the company may be referred to as, ("NTBP"), ("Us"), ("We"), and the Client, ("Customer"), ("Client") and ("You"). All provisions of this contract are subject to change from time to time at the discretion of NTBP. A client must understand that change to the ToS (Terms of Service) shall not be grounds for early contract termination or non-payment. By logging into your server, or using your server in any way constitutes acceptance of these terms.

1. Refunds and Disputes

1. A. Services except dedicated servers may be eligible for a refund within the first 3 twenty-four hour days of the creation of the server in the NTBP database. This point is marked by the initial “checkout” time and date found within NTBP databases and may differ from the time and date of initial payment. Refunds cannot be requested without probable cause. Dedicated servers are also subject to a service check as defined in section 2 of this agreement before a refund being issued. As dedicated servers require explicit provisioning, we are not able to provide refunds on these orders. The refund agreement may be restricted as per this agreement in previous or remaining sections.
2. B. Invoices are generated 7 days before the due date. If you wish to cancel your service(s) with us, please cancel your service(s) before the invoice is being generated. Otherwise, you will need to cancel your subscription with PayPal. Additionally, we do not offer refunds for any recurring payments after the first month of payment.

2. Service checks

Service checks may be performed if NTBP receives a complaint on any service. Service checks will include but are not limited to requesting diagnostic files from your PC, these files may include the following information and are not limited to, Graphics Card Information, CPU Information, and General PC Health. Failure to comply with service requests disqualifies the client from receiving a refund.

3. Cancellations

To terminate your services you must cancel any active PayPal subscriptions and cancel via our WHMCS billing area. NTBP does not have access to any client's PayPal account. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service. Cancellation requests within the WHMCS billing area may take up to 72 hours to process, NTBP will not be liable for any client being charged for services they requested canceled if said cancellation was requested within 72 hours of next billing. You will not be refunded in this case.

4. Liability Limitation and Exclusion

NTBP, under no circumstances, shall be held liable for any data NTBPs, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other NTBPs of data. NTBP shall not be held liable for any disruption, delay, or disconnection of services for any time. NTBP is not responsible for any actions taken place on our VPS, Web, and/or Dedicated Servers. The sole role of NTBP is to provide the server.

5. Fraud

1. A. When a client orders a new service they are asked for personal information including but not limited to Full Name, Address, Phone Number, Photo ID issued by a government entity, and Payment Information. It is the sole responsibility of the client to provide and maintain this information accurately and truthfully. NTBP reserves the right to cancel, suspend or terminate any account with information believed to be or deemed incorrect or fraudulent.
2. B. NTBP is not responsible for any fraudulent orders being placed within our systems and will turn over any information where required by law and or requested by Payment Gateways to resolve any dispute.
3. C. Creating multiple accounts is considered Fraud.
4. D. NTBP may use a 3rd party service to run checks on all information provided to NTBP. NTBP is not responsible for any accounts suspension, termination or declined due to this 3rd party service. Additionally, NTBP reserves the right to cancel, suspend, terminate, decline, remove or delete any service or user account in our system that violates or is believed to violate any or all parts of the "Fraud" section.

6. Legal Liability

NTBP will not be responsible for any illegal content or information posted or hosted on our servers. It is the client’s sole responsibility to keep all information and content within legal standards and laws. NTBP will turn over any client information where required by law and suspend or terminate the service.

7. Free Trials or Services

NTBP may offer free trials or services. NTBP reserves the right to cancel, modify or suspend any trial or free services for any reason at any time. NTBP is not liable for any information or content hosted or posted on Free trial or free services account(s). These are defined as any services provided by NTBP or a partner that does not occur with a balance of USD .01 or more.

8. Promotions

NTBP may continuously provide active promotions and “promotion codes” for new or current clients. NTBP may cancel or create any promotion or promotion code at any time without notice.

9. Unfair Usage

If your service(s) are found to be using excessive amounts of resources past their permitted parameters, including but not limited to CPU or RAM, NTBP reserves the right to cancel, suspend, terminate or make changes to the server(s) or service(s) in question without refund. Additionally, if the server uses "plugins" or "mods'' that create or store large files locally, NTBP reserves the right to delete or move these files. In the case NTBP decides to "move" or "transfer" your server(s) or service(s) to another server or "node", all large (larger than 500 MB) files non-vital to the "health" or "performance" of the server(s) or service(s) will not be transferred. Dynmap is not supported or recommended by NTBP and will not be transferred, in the case NTBP switches your server(s) or service(s) node to a different server or location.

10. Server Account Security

All Clients of NTBP including but not limited to partners, sponsored people or entities, or “general” clients are responsible for keeping their account(s) secure, and the following terms apply. These accounts include server access, the Client area (billing.needtobepro.com), AND OR any other NTBP service. NTBP is not responsible for theft or hacking of your passwords, or any “damage” related to such. Additionally, all clients are only allowed one person per “username” or “login”. Providing multiple people(s) access to your account(s) is considered account sharing. NTBP can provide additional users for Multicraft accounts and the billing system by request in our ticket system. It's the sole responsibility of the account holder to only give access to Person(s) he “trusts''. NTBP is not responsible for NTBP files or “damaged” servers due to the account holder or additional users deleting, moving, or changing files. Finally, NTBP will attempt to make contact with any client in violation of this section as follows

11. Termination & Privacy Policy

Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed necessary for the security or “well-being” of our servers and or services. Agreeing to the Terms Of Services additionally means you have read, understand and agree to the Privacy Policy located at http://needtobepro.com

12. Support

Support is available 24/7/365 NTBP reserves the right to offer support through different channels. Such as a ticket System, Chat, or phone. The ticket system is the preferred method of support as all information is documented and recorded. Opening multiple tickets for the same issue within a short time constitutes an abuse of our support ticket system and may result in termination of services. Swearing, threats, and other abusive languages will not be tolerated and may result in account termination without refund.

13. Harassment Policy

NTBP has a zero harassment tolerance policy. Harassment can be defined as the following-Direct Personal Insult - Improper Language - Excessive Phone and/or Discord calls at unapproved times. (Approved times are 9 am - 8 pm EST) - Excessive use of “caps” Any attempt to harass an employee or client of NTBP is grounds for immediate termination without refund.

14. Email Policy

NTBP may send out emails throughout the year regarding promotions and ToS change(s). You may choose not to receive marketing emails or promotions by unsubscribing to them at the bottom of the email. Certain emails can not unsubscribe to such as ToS changed. This is at the discretion of NTBP.

15. Bandwidth and other Overages

Each plan comes with a bandwidth limit, these are on a per plan basis. It is encouraged you have a billing agreement set up with your billing account, this allows us to automatically charge you for bandwidth, other overages, and or charges. NeedToBePro LLC will automatically charge you if you bypass your limit. If NeedToBePro LLC can not charge you automatically we may limit your port to 100Mbps and or suspend all services until the invoice is paid. During this period of suspension, your plan billing will continue and no extension will be given.

16. Billing Agreements by default

NeedToBePro LLC has each client create a billing agreement when paying their invoice. By creating this agreement you agree to allow NeedToBePro LLC to charge your account at will for any due invoice and or overages. You understand you can cancel this agreement with PayPalTM at any time.

17. Chargeback Policy

At no time shall any current client or former client chargeback for any reason, if you have a problem or concern with your billing, please contact NeedToBePro LLC billing department via support ticket. If a client charges back, all services will be terminated without refund. Additionally, if said client wishes to restart service they will be required to pay a 30 USD processing fee and or sign a legally binding billing contract. NeedToBePro LLC is not liable for any data loss due to termination on chargeback.